Privacy Policy

01Introduction & Scope

TriLink ("TriLink," "we," "us," or "our") operates the TriLink platform — the website at trilink.site, and the Passenger, Driver, Merchant, and Teller mobile applications — connecting riders, senders, drivers, and local merchants for tricycle rides, deliveries, and in-app shopping within your vicinity.

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use TriLink, in line with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission (NPC).

By creating a TriLink account or using any part of the platform, you agree to the collection and use of information as described here. If you do not agree, please do not use TriLink.

02Information We Collect

What we collect depends on how you use TriLink — as a Passenger, Driver, Merchant, or Teller.

Account & identity information

• Full name, mobile number, email address, and date of birth
• Profile photo and account password (stored securely, never in plain text)
• Government-issued ID and selfie/face photo, for identity verification (KYC)

Driver & Merchant verification data

• Driver's license, vehicle registration (OR/CR), and tricycle/vehicle details
• Business permits, store details, and product or menu listings for Merchant accounts
• Bank or e-wallet details used for payouts and settlements

Location & trip data

• Real-time GPS location while the app is in use, for driver matching, navigation, and live tracking
• Pick-up and drop-off addresses, trip routes, distance, and duration
• Delivery addresses and parcel or order details

Transaction & wallet data

• TriLink Wallet balance and transaction history
• Payment details processed through our payment partner (e.g., QR Ph cash-in, card, e-wallet top-up)
• Fare, delivery fee, order amount, commissions, and payout records

Communications & support

• In-app chat messages between riders, drivers, merchants, and TriLink support
• Ratings, reviews, and feedback you submit after a trip or order
• Records of customer support requests and how they were resolved

Device & usage information

• Device model, operating system, unique device identifiers, and app version
• IP address, general network information, and crash or diagnostic logs
• App usage patterns, such as screens visited and features used

03How We Use Your Information

• Create and manage your TriLink account across Passenger, Driver, Merchant, and Teller apps
• Match riders and senders with nearby available drivers, and merchants with nearby customers
• Calculate fares, delivery fees, and order totals, and process payments through TriLink Wallet
• Verify driver and merchant identity, licenses, and eligibility to operate on the platform
• Provide live trip tracking, in-app navigation, and delivery status updates
• Enable in-app chat and customer support between users and TriLink
• Send booking confirmations, receipts, safety alerts, and service updates
• Detect, investigate, and prevent fraud, abuse, and safety incidents
• Improve platform performance, and develop new features across our services
• Comply with legal, tax, and regulatory obligations applicable in the Philippines

04Legal Basis for Processing

We process personal data under the Data Privacy Act of 2012 on the following legal bases:

05Location Data & Permissions

TriLink relies on precise location data to match you with nearby drivers or customers and to power live trip tracking. You can control location access anytime through your device settings.

06Payments & TriLink Wallet

Cashless payments — wallet top-ups, fares, delivery fees, and merchant orders — are processed through our licensed payment partner (including QR Ph cash-in). TriLink stores your wallet balance and transaction history, but full card or bank credentials are handled directly by our payment processor and are not stored on TriLink servers.

Teller accounts may load driver credits and process cash-in transactions on behalf of drivers; every load is logged with a transaction record for reconciliation and dispute resolution.

07Sharing & Disclosure of Information

We do not sell your personal information. We share information only as necessary to operate TriLink:

• Between users, as needed for a trip or order — e.g., a driver sees the passenger's pick-up point and name; a passenger sees the assigned driver's name, photo, and vehicle details
• Merchants receive the delivery address and order details necessary to fulfill an order
• Payment processors, to complete wallet top-ups and transactions
• Service providers who support hosting, SMS/OTP delivery, mapping, and customer support, under confidentiality obligations
• Government authorities or regulators, when required by law, court order, or to protect the rights and safety of our users
• Corporate transactions, such as a merger or acquisition involving TriLink, with continued protection under this Policy

08Data Retention

We retain personal data for as long as your account is active, and afterward only as needed to comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. Trip, delivery, and transaction records are generally retained for a minimum period required under Philippine tax and financial regulations, after which they are securely deleted or anonymized.

09Your Rights Under the Data Privacy Act

As a data subject under RA 10173, you have the right to:

• Be informed that your personal data will be, are being, or have been processed
• Access your personal data held by TriLink
• Correct any inaccurate or outdated personal data
• Object to the processing of your data, subject to legal or contractual restrictions
• Request erasure or blocking of your data under certain conditions
• Data portability, where technically feasible
• File a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated

10Data Security

We apply administrative, technical, and physical safeguards appropriate to the nature of the data we handle, including encrypted password storage, access controls, secure transmission of data, and monitoring for unauthorized access. No system is completely secure, and we encourage you to keep your account credentials and PIN confidential and to report any suspicious activity immediately.

11Cookies & Tracking

The TriLink website may use cookies and similar technologies to keep you signed in, remember preferences, and understand how visitors use our site. You can control cookies through your browser settings; disabling them may affect some website features.

12Children's Privacy

TriLink is not intended for use by individuals under 18 years old. Driver and Merchant accounts require verified legal adult status. We do not knowingly collect personal information from children; if we become aware that we have, we will take steps to delete it.

13Third-Party Services

TriLink integrates with third-party services such as mapping providers and payment processors to deliver core features. These third parties have their own privacy practices, and we encourage you to review their policies. TriLink is not responsible for the content or privacy practices of external sites linked from our platform.

14International Data Transfers

Some of our service providers, including cloud hosting and infrastructure partners, may process data outside the Philippines. Where this occurs, we take reasonable steps to ensure such providers maintain a comparable standard of data protection consistent with the Data Privacy Act.

15Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, features, or legal requirements. Material changes will be communicated through the app or by posting an updated version on this page with a revised effective date. Continued use of TriLink after changes take effect means you accept the updated Policy.